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Terms & Conditions

 
 

Reservation Procedure

Bookings can be made directly by emailing colin@abovethearctic.com or by calling 01277 824200.

Bookings will be confirmed by email or in writing.  Our written confirmation includes an invoice for the 30% deposit, (which must be checked carefully). .  Upon receipt of your 30% deposit, we will reserve accommodation and forward requests to our respective suppliers.

 

Prices and Surcharges

We reserve the right to change our prices at any time. .

If changes in price increase to over 10% of the booking and holiday price, you will be entitled to cancel your holiday with a full refund of all monies paid . If you wish to make a cancellation for this reason you must exercise your right to do so within 14 days of the issue date printed on the surcharge invoice.

 

Payment

Outstanding balances must be paid no later than 8 weeks before booking starts. Bookings made within 8 weeks of departure must be paid in full at the time of reservation. If the outstanding balance remains unpaid, no further reminders will be issued and we reserve the right to cancel your booking and to make cancellation charges at the rates shown below.

All cheques should be made payable to Above the Arctic

 

Visa and Passports

A valid 10-year passport is required for travel to Finland. Children will need their own passports.

Visas are not required for entry to Finland by British or Irish passport owners. For all other passport holders it remains your responsibility to check your entry requirements and comply with all rules and regulations governing entry.

 

Changes made by you

If you wish to change details of your booking, write to us as soon as possible. If we can accept the change, there will be an administration charge of not less than £10 per person dependent on the work involved. Changing dates, number traveling or holiday type are major changes which we may have to treat as cancellations, and will be subject to the cancellation charges as set out below. In the event of a name change, we will allow this providing no documents have been issued.. In this case our administration charge will apply as stated above. On holidays where we have already entered into a contract with overseas travel providers no changes can be made without incurring cancellation charges.

 

Changes or cancellations by Above the Arctic

Our package arrangements are made many months ahead of schedule, and whilst we make every effort to adhere to our advertised holiday accommodation, occasionally we have to alter arrangements and properties as advertised.

We reserve absolute discretion to make these amendments when deemed necessary. In the rare event that we have to make a major change or cancel your holiday, we will inform you as soon as possible. In that event you have the following options:
a) if a change, accept the change.
b) to cancel, and receive a full refund of all moneys paid .
c) choose an alternative accommodation, subject to availability.
If the reason for change or cancellation is completely outside our control, or that of our suppliers, i.e. force majeure, caused by such events as war or threat of war, riots or civil strife, natural or nuclear disasters, fire or adverse weather conditions, then the options above are the limit of our liability. Should it be necessary to cancel or make material alterations for reasons other than force majeure within 8 weeks of departure, the options above shall apply and reasonable compensation made increasing the nearer to date of departure. 

Cancellations

Cancellations must be made in writing by the person who completed the booking and sent to:

Above the Arctic

The Old Barn

Stubbers Farm

Mountnessing Road

Blackmore

Ingatestone

Essex  CM4 ONX

The cancellation will be effective when this written confirmation is received.  A cancellation fee will be
charged dependent on the period before departure date in which your letter is received. It is expressed as a percentage of the total holiday cost. This compensates us for the cost of processing your booking, advertising your property booked for sale, and reflects the risk that the property may remain unsold. 


Days prior to departure % of total written cancellation received price forfeit

up to 120 days before arrival     0%
120 - 90 days prior to arrival    25%
90 - 60 days prior to arrival     80%

59-1 day prior to arrival          100%

We reserve the right to terminate the holiday arrangements of any client whose behaviour is such that we believe it is likely to cause danger, distress and damage to employees, and property of Above the Arctic, or any third parties.

 

Liability

The accommodation and transport are provided by ourselves or independent contractors. We do not exclude or limit our liability to you for any loss or damage sustained by you as a result of the acts and/or omissions of our employees or sub-contractors. We also accept responsibility should the services we are obliged to provide prove deficient or are not of a reasonable standard. If negligence on the part of our staff, suppliers, or their employees result in illness, injury or death of you or any of your party we accept full liability.

Complaints

If you wish to make a complaint during your holiday, you must inform ourselves or our local agent to ensure that appropriate measures are taken to alleviate any problems. If the complaint cannot be resolved there, a report must be completed together with comments and signature from that agent . Should you wish to follow up a complaint a copy of this report should be sent to us no later than 28 days after your holiday has ended, along with a covering letter stating how you wish the matter to be resolved.